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HOW to ACCESS the HelpDesk

• Go to ARMUS HCAT Support ZenDesk to create a HelpDesk ticket, access training and other helpful info.
• If you are having difficulty accessing the ZenDesk please send an email to armus.support@healthcatalyst.com.
  • DO NOT send any PHI (Patient identifiers or related dates) in your emails even if encrypted.
• If you receive not reply from our support team within a few hours, please contact us via phone 1-800-942-7687.

IMPORTANT INFORMATION to know when Logging in

• Please be sure to use the following URL when logging into Hybrid: https://accounts.armus.com/secure/
• You may need to clear your cache to clear the Maintenance Banner following a release. Steps are explained here.
• Multi-factor authentication is enabled. You will be asked to request a code to "Authorize your Device"which may go to your Spam folder.

OTHER INFO:

• RECENT AND PENDING HYBRID UPDATES:
  • Hybrid Outcomes (6/20/2024), Analytics (06/20/2024). Click here for Release Notes.  
• TRAINING & WEBINARS:
  • Hybrid Outcomes and Hybrid Analytics - please click here for Training and User Manuals and New Feature Articles.
  • Lunchtime Live Webinars 2024 - the second Wednesday of the month from 12:00-12:45 EST. They will be hosted by Sheila Fairless, RN and Lara Blair, RN. Please register here: Lunchtime Live Webinar. (NOTE: Dates are subject to change. Also, past Webinars are availalbe in the ZenDesk)